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Support

Need help with Ocean6 Affiliate or the Ocean6 website?

Email us at hey@theocean6.com.

Please include:

  • your account email;
  • country or market;
  • device and app version (if applicable);
  • a clear description of the issue;
  • screenshots, if safe to share; and
  • relevant campaign, sample, or submission reference.

Do not send your password, one-time verification code, access token, or full payment information.

Password reset

On the sign-in screen, select Forgot password and follow the email instructions.

Verification code not received

Check spam or junk folders, confirm the email address, then wait a few minutes before requesting another code.

Account deletion or personal-data request

Email hey@theocean6.com from the address linked to your account with the subject line Account deletion request or Personal data request. You can also use our Delete Account page for instructions.

We may request identity verification before acting on the request.

For a campaign, sample request, or content review issue, include the item title and status shown in the app. Approval, shipment, and campaign decisions depend on eligibility, availability, and the applicable campaign terms.

TikTok-related features may be unavailable while permissions, account eligibility, or platform approvals are pending. Ocean6 does not provide support for TikTok account recovery or TikTok platform outages.

OCEAN 6 SDN. BHD.
Registration No. 202601005724 (1667822-A)
Registered address:
NO. 19 JALAN 7/7C
SECTION 7
BANDAR BARU BANGI
SELANGOR 43650
MALAYSIA

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